In these days of artificial intelligence, AI, where consumers are faced with information overload on many products and services which may turn out to be false or less than what is promised, the Group Executive Director, Commercial Operations at Dangote Industries Limited (DIL), Hajia Fatima Aliko Dangote, has said the consumers have the right to know all the key information on the product and services, The Courage.
Commending the Lagos State Consumer Protection Agency (LASCOPA) on the successful hosting of the 2024 World Consumer Rights Day, Dangote noted that consumers have the right to accurate, transparent, and easily understandable information about products and services.
Speaking at the event, she stated, “We need businesses to adopt ethical business practices that prioritize the well-being of consumers and the planet. We need educational initiatives that empower consumers with the knowledge and skills to navigate the complexities of the modern marketplace,”
She called for robust regulatory frameworks that safeguard consumer rights across borders as well as collective action from stakeholders to address the emerging challenges in the sector.
For Dangote Industries Limited, (DIL), however, she maintained that the company prioritizes the rights of its consumers in all its processes by adhering to the prescribed standards in ensuring that its products are safe for use and consumption. She then called on manufacturers to adhere to the fundamental principles of consumer rights, which are the right to safety, information, right to choose, right to redress and right to a healthy environment.
